Forward Deployed Engineer Intern

Lorikeet builds AI that handles complex, high-volume customer support for fintechs, healthtechs, marketplaces, and delivery services. The Forward Deployed team works between customers and the product, taking a customer's support operation (tickets, systems, policies) and turning it into AI agents that resolve real customer queries in production. As an FDE intern, you will be part of that team from day one, and the workflows you build will go live and handle real conversations for large fintech and healthtech companies in the US and Australia.

Responsibilities

Dig into customers' support tickets and data to find where AI can fully resolve queries and where it cannot yet; Build, test, and refine AI workflows from first draft through to production; Help connect workflows to customer systems through APIs and test integrations before they go live; Join customer calls, share findings, and own defined parts of an implementation; Use Claude Code and other AI tools to speed up analysis, build internal tooling, and improve how the team works

Requirements

Curious and learns fast; Technically confident, comfortable reading API docs and working with data; Pays close attention to details and follows through; Communicates clearly with technical and non-technical people; Genuinely interested in AI

Nice to have

Has experimented with LLMs or built something with AI tools on their own

Benefits

Real ownership of work and close support from the team; Paid work trial of about two days; Flexible hours; Promotions based on performance, with leadership reviewing strong performers every six weeks; Unrestricted access to AI tools with no usage limits; Twice-yearly company trip to Hawaii