Forward Deployed Engineer - Ireland

Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. As a Forward Deployed Engineer, you'll be embedded with our most strategic customers — the person who makes Heidi actually work in the real world. You'll own the full technical lifecycle from first deployment through to a thriving, self-sufficient customer: standing up integrations, building custom clinical workflows, debugging production issues, and becoming a trusted technical partner to the clinicians and IT teams you work with. You're not handing off to someone else — you're seeing it through. You'll work closely with Product and Engineering to surface what customers actually need, acting as the field intelligence that shapes the roadmap.

Responsibilities

Own end-to-end technical onboarding for enterprise customers — EMR integrations, SSO, SCIM provisioning, data pipelines, and security configuration; Work directly with clinical and operational stakeholders to design and build custom workflows that fit how care is actually delivered — writing code, not just specs; Be the escalation point for complex technical issues — diagnosing problems across the stack, coordinating with engineering, and closing the loop with the customer; Build tooling, scripts, and automation that make deployments faster, more reliable, and easier to scale; Translate what you see in the field into clear, actionable signal for Product and Engineering; Leave every customer more capable than you found them — document, train, and build internal knowledge so customers can operate independently

Requirements

4+ years in a forward deploy, implementation engineering, or customer-facing technical role; You write code in Python, JS, SQL; Strong working knowledge of integration protocols: REST APIs, SAML/OIDC, SCIM; Comfortable owning ambiguous, high-stakes problems end-to-end without a playbook; Sharp communicator - you can explain a complex integration failure to a CTO and a head nurse in the same breath.

Nice to have

Experience in SaaS, healthtech, or enterprise software; FHIR/HL7; Experience working embedded with enterprise customers or health systems

Benefits

Equity from day one; Comprehensive private medical and dental cover through Bupa; 24/7 mental health, coaching and wellbeing support through Sonder; £100/month Healthy Heidi’s stipend; Global parental leave (26 weeks paid for primary carers and 18 weeks for secondary carers, subject to eligibility); Fertility support (£7,000 one-off payment, eligibility applies); Learning & development (£700 per year for courses, books, memberships, conferences and more); Home office budget (£500 one-off); Recharge days after major milestones and busy periods; Work from anywhere for up to 4 weeks per year; Clinical leave (10 days per year for eligible clinical roles); Hybrid environment with 3 days in the office