Forward Deployed Engineer

As a Forward Deployed Engineer at LILT, you will be a critical link between our core engineering teams and our most complex and strategic customers. You'll be on the front lines, working directly with a handful of complex clients to understand their unique needs, integrate LILT's platform into their existing workflows, troubleshoot technical challenges, and provide expert guidance. This role requires a strong technical foundation, business acumen, excellent communication and problem-solving skills, and a passion for customer success. You will thrive in a dynamic environment, embracing the opportunity to travel and work collaboratively with diverse teams.

Responsibilities

Technical Onboarding and Integration: Lead the technical aspects of onboarding new enterprise clients, including system integration, API configuration, and workflow optimization; Solution Design and Implementation: Collaborate with Sales, Solutions Architects, and Product teams to design and implement customized LILT solutions that meet specific client requirements, driving their business outcomes; On-Site Engineering: Ability to gather requirements, propose a product solution, and implement it via code on-site with customers; On-site Support and Training: Provide on-site technical support and training to client teams, ensuring successful adoption and utilization of the LILT platform; Troubleshooting and Issue Resolution: Serve as the primary technical point of contact for escalated client issues, diagnosing problems, implementing solutions, and ensuring timely resolution; Technical Consultation and Best Practices: Provide expert technical consultation and guidance to clients on how to best leverage LILT's features and capabilities within their environment, focused on addressing complex, enterprise workflows; Feedback Loop: Act as a crucial feedback channel, relaying client needs, technical challenges, and product improvement suggestions back to the core Engineering and Product teams; Documentation and Knowledge Sharing: Create and maintain comprehensive technical documentation, including integration guides, best practices, and troubleshooting steps. Contribute to internal knowledge sharing initiatives; Travel: Be willing and able to travel frequently (up to 25-35%) to client sites globally

Requirements

Bachelor's degree in Computer Science, Engineering, or a related technical field; 5+ years of experience in a customer-facing technical role such as Solutions Engineer, Sales Engineer, Technical Consultant, or Support Engineer; Strong AI knowledge including understanding of how LLMs are trained and how inference works; Understanding of batch learning, on-line learning and context windows and how to use them to improve customer value; Understanding of the trade-offs of inference speed, learnings, model sizes and costs; Current knowledge of best-in-class AI tools for a variety of workflows including adoption processes and requirements; Understanding or demonstrated experiencing using MCP to build agentic workflows; Strong business acumen and the ability to leverage this skillset to focus customers on accomplishing business outcomes aligned to their growth and efficiency objectives; Strong understanding of software integration principles and experience working with APIs (RESTful, SOAP); Proficiency in at least one programming or scripting language (e.g., Python, JavaScript); Experience with enterprise software deployments and integrations; Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues; Exceptional communication, presentation, and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical audiences; Strong customer-centric mindset with a passion for ensuring client success; Ability to work independently and manage multiple priorities in a fast-paced environment

Nice to have

Experience with translation management systems (TMS) or localization workflows is a plus; Familiarity with cloud platforms (e.g., AWS, Azure, GCP) is a plus; Fluency in multiple languages is a plus

Benefits

Competitive salary and benefits package; Opportunity to work with cutting-edge AI technology in a rapidly growing industry; A dynamic and collaborative work environment; Significant opportunities for professional growth and development; The chance to make a real impact on global communication and business