Forward Deployed Engineer (Ops)

Taktile empowers financial institutions to transform into truly AI-native organizations. We're growing rapidly with enterprise customers across banks and insurance companies, and we're looking for a Forward Deployed Engineer (Ops). You'll be at the heart of that transformation, assisting customers in resolving the technical challenges they encounter after their initial onboarding. You will work closely with Taktile's Engineering, Product and Customer Success Teams, ensuring our customers derive maximum value from Taktile while enjoying a top-tier experience.

Responsibilities

Develop a deep understanding of the Taktile platform and the value it can unlock for customers; Support post-onboarding customers with technical problems and product inquiries, maximizing the full potential of agentic AI workflows for complex decisioning; Work with Product and Engineering to translate customer insights into product improvements; Leverage AI to create reusable collateral, best practices, tools, and automations that level up the Customer Success team; Build strong relationships with Taktile's core users within customer teams

Requirements

Extensive experience with a Decision Platform; REST APIs; Python; SQL; 1–2 years of experience in a technical role, ideally as a Support or Solutions Engineer in a B2B SaaS or client delivery environment; Familiarity with AI concepts including prompt engineering, large language models, and AI Agents; Effective collaboration with peers across Engineering, Product, and Customer Success; Curiosity and customer-centric mindset; Enjoy solving technical problems and finding innovative solutions to customer issues; Strong knowledge of APIs and data formats such as JSON and XML; Strong analytical skills and hands-on mentality; Clear communication in English with a wide range of customer profiles (engineers, business analysts, risk managers); Openness to a hybrid work model and ability to work from the NYC office at least three days per week

Nice to have

Proven ability to navigate, query, and interpret complex systems and application logs; Domain expertise in the financial services industry (banking, insurance, lending, payments, etc.); Ability to work flexibly, with willingness to occasionally work outside standard business hours; Confident communication in Portuguese (to support Brazil clients)

Benefits

Work with colleagues that lift you up, challenge you, celebrate you and help you grow; Make an impact and meaningfully shape an early-stage AI company; Experience a truly flat hierarchy and communicate directly with founding team members; Develop deep expertise in prompt engineering and agentic AI architectures; Learn from experienced mentors and achieve tremendous personal and professional growth; Receive a top-of-market equity and cash compensation package; Get access to a self-development budget to attend conferences, buy books or take classes; Use the equipment of your choice including meaningful home office set-up