Forward Deployed Engineer, Services

This is a technical client-facing role sitting at the intersection of our third-party services relationships and our engineering team. You'll be the primary point of contact for third party partners integrating with Polymarket's APIs and exchange infrastructure — helping them get live quickly, troubleshoot issues, and get the most out of our platform.

Responsibilities

Own the technical onboarding experience for third party partners integrating with Polymarket's APIs — REST, WebSocket, and order entry; Serve as the primary technical point of contact for key partners post-onboarding, triaging issues and coordinating with engineering on resolutions; Build and maintain integration guides, code samples, and documentation that help clients go live faster; Work cross-functionally with product and engineering to translate client feedback into platform improvements and feature requests; Identify and flag integration bottlenecks, latency issues, and API pain points before they become client problems; Support the institutional sales team on technical due diligence — joining client calls, answering deep API and infrastructure questions, and helping close deals; Monitor client API health and usage patterns; proactively reach out when something looks off

Requirements

2–5 years in a technical client-facing role — forward deployed engineer, solutions engineering, technical account management, or similar at an exchange, fintech, or trading technology company; Hands-on experience with exchange or trading APIs (REST, WebSocket, FIX); you've helped clients integrate and debug in production environments; Comfortable reading and writing code — Python, JavaScript, or similar — to build samples, debug integrations, or automate workflows; Strong communicator who can explain technical concepts clearly to both engineers and non-technical stakeholders; Self-starter who takes ownership of client issues end to end rather than passing them off; Familiar with how electronic trading works — order types, latency, market data feeds, execution quality; Collaborative by nature — you work closely with engineering, product, and sales without friction

Nice to have

Experience at a crypto exchange, DeFi protocol, or on-chain trading venue; Familiarity with prediction markets or event-driven financial products; Experience with market maker or HFT client integrations; Background in quantitative finance, trading systems, or financial data infrastructure

Benefits

Competitive salary & equity; Unlimited PTO; Full Health, Vision, & Dental coverage; 401k match; Hardware setup — new MacBook Pro, big display, & accessories