Freight Cost Specialist

Our business line 4flow management utilizes innovative concepts in transportation and network management to continuously plan, optimize, and manage supply chain networks as a neutral 4PL. As a customer care specialist at 4flow, you are the first point of contact for our customers who rely on you to support them with any matter they might have.

Responsibilities

Providing professional customer care via e-mail and phone; Delivering thoughtful and smart solutions in high-pressured situations while keeping important details in mind; Defining and solving customers' queries in a timely manner; Thinking fast and working proactively in a dynamic, fast-paced environment

Requirements

Communicating with people in Czech and English; Trained in crisis management; Great listener and able to put yourself in the shoes of customers; Think fast and work proactively

Nice to have

French; German

Benefits

Permanent contract as well as a competitive salary package; Modern workplace in the center of Pilsen, Czech Republic; Free drinks and fruit; Daily meal vouchers; Leisure time contribution; Support for individual learning and personal development; Language courses for German and French; Referral bonus program for recommending colleagues; 24/7 access to professional counseling for employees