Front Desk Agent

We are looking for highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Guest Services Agent assists with the unloading of guest’s luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.

Responsibilities

Provide exceptional customer service by being engaging and taking sincere interest; Interacts with all guests. The bell person/ guest services attendant will welcome each guest to our hotel; If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel; You will be escorting and orienting the guest to the front desk for check-in; You will park and retrieve guests vehicles as requested; Upon check-in, you will escort the guests and their luggage to their room and explain our amenities and fun facts; You will be working together with other attendants to ensure each guest has a personalized experience and will "dive" to open the door for all guests; Assist lobby attendant in keeping entrance area clean and organized; "Be the difference" with all guest and employees and do more than just "the norm"

Requirements

At least one year in a customer service role with high guest interaction; A Valid drivers license with no major infractions for 6 months; Ability to solve problems when they arise; Ability to work in a team environment; Pleasant and helpful personality; Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel; A strong desire to make an impact on other people; An outgoing and engaging personality; Excellent verbal communication skills; Ability to work in a fast-paced setting; Ability to stand for the duration of the shift; Must be available to work various shifts including weekends and holidays

Nice to have

Hospitality industry experience is a plus