Front Desk Agent

Your Role: Welcomes guests, solves minor issues, and ensures guests have a great stay; Registers guests and checks out guest; Solves guest-related problems; Enters requests into Primary Management system; Keeps and maintains Front Desk logs; Generates reports for necessary departments; Posting charges, account settlements, and shift closing; Answers phones and delivers messages to guests; Delivers mail, packages, and messages to guests as needed; Completes a daily shift audit and balances all account settlements, charges, etc. to the property management system; Handles all cash transactions and maintains a personal bank

Responsibilities

Welcomes guests, solves minor issues, and ensures guests have a great stay; Registers guests and checks out guest; Solves guest-related problems; Enters requests into Primary Management system; Keeps and maintains Front Desk logs; Generates reports for necessary departments; Posting charges, account settlements, and shift closing; Answers phones and delivers messages to guests; Delivers mail, packages, and messages to guests as needed; Completes a daily shift audit and balances all account settlements, charges, etc. to the property management system; Handles all cash transactions and maintains a personal bank

Requirements

An outgoing and engaging personality; Good Computer skills; Good verbal and written communication skills; Ability to work in a fast-paced setting; Ability to stand for the duration of the shift; Must be available to work various shifts including some weekends and some holidays

Nice to have

Hotel systems