Front Desk agent

We are looking for highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.

Responsibilities

Help guests discover their “Wanderlust” experience; Provide exceptional customer service by being engaging and taking sincere interest; Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established; Help to resolve problems and “WOW” guests through recovery when things aren’t quite right; Promote and sell special hotel programs; Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information; Be knowledgeable of all emergency procedures and policies; Maintain house bank; Communicate all pertinent information to manager on duty; Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds; Assist other departments as needed

Requirements

High school diploma or equivalent; A strong desire to make an impact on other people; An outgoing and engaging personality; Computer skills; Excellent verbal and written communication skills; Ability to work in a fast-paced setting; Ability to stand for the duration of the shift; Must be available to work various shifts including weekends and holidays

Benefits

Robust wage package; Excellent benefit plans; Matching 401K plan; Professional development; Generous bonuses; Travel perks; Opportunity to grow across a portfolio of 140 hotels representing all major brands