Front Desk Agent

Assist all guests efficiently, courteously, and professionally in all front desk related functions. Maintains high standards of service and hospitality.

Responsibilities

Assist all guests efficiently, courteously, and professionally in all front desk related functions; Maintains high standards of service and hospitality; Handles guest check-ins and outs efficiently and in a friendly and professional manner; Utilizes a thorough working knowledge of the reservation system and procedures; takes reservations and knows cancellation procedures and policies; Resolve guest challenges and take appropriate action to ensure guest satisfaction; Process customer payments according to established procedures and policies including proper cash handling and credit card authorizations; Efficient communication with other departments of the hotel in order to support special requests, late-checkouts, maintenance needs and guest concerns; Assists with pre-registration and blocking of reservations; Prepares for group arrivals and departures; Provides the highest quality of service to guests at all times; Perform all other duties as deemed necessary by management

Requirements

Previous Hotel experience is required; An outgoing and engaging personality; Excellent verbal communication skills; Ability to work in a fast-paced setting; Ability to stand for the duration of the shift; Must be available to work various shifts including weekends and holidays

Nice to have

Experience in Opera Cloud; Bilingual

Benefits

Full benefit plans; 401k with company match; Lucrative bonus programs