Front Desk Agent

Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade -- famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer’s market.

Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:

Responsibilities

Greet guests upon arrival with a warm and sincere welcome; Perform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy, swift but correct room assignment while meeting luxury standards; Assists guests according to Fairmont Hotels & Resorts Brand, LQA standards; Issue keys while ensuring utmost safety and confidentiality; Maintain and protect guest privacy and discretion; Settle guest accounts while ensuring all services standards are followed; Maintain a company issued bank and accurately report receipts daily, while adhering to company cash handling policies; Assist guests and answer inquiries regarding hotel facilities in an informative and helpful way; Drive revenue through room upsells and cross-promotion of other hotel outlets; Builds strong rapport with support departments; Create reservations for guests who are at the desk or who call in after hours; Consistently offers professional, engaging and friendly service; Resolve guest issues and inquires, and escalate to Supervisor or Manager when appropriate; Other duties as assigned

Requirements

Ability to work all shifts including mornings, evenings, overnights, weekends, and holidays; Previous experience in Front Office operations in a luxury setting an asset is preferred; An operational knowledge and proficiency in Front Office Systems (Systems-Micros-PMS) and Microsoft Office suite (Word, Excel, PowerPoint); Opera Cloud preferred; Proficiency in English required, bilingual is an asset; Excellent written/verbal communication, coaching and interpersonal skills; Strong guest service orientation, utilizing empathy and creative thinking; Ability to work well under pressure; Thrives in a fast-paced environment; Desire to work as part of a large, diverse team; We are a dog-friendly property, the comfortability to work around animals and animal dander is necessary.; Frequent walking and standing during shift; May occasionally exert up to 25 pounds lift, carry, push, or pull objects

Benefits

Employee benefit card offering discounted rates in Accor worldwide for you and your family; Learning programs through our Academies designed to sharpen your skills; Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21; Career development opportunities with national and international promotion opportunities. The sky is your limit; Pay Rate Range: $27.95 - $34.94 per hour