Front Desk Coordinator

We’re looking for a Front Desk Coordinator with more than just a friendly face — we’re looking for a calm, capable operations pro who’s ready to help redefine the patient experience from the moment someone walks through our doors. As a Front Desk Coordinator, you’ll play a critical role in shaping the care experience for our patients. This Monday-Friday, regular business hours role involves providing exceptional service as the first point of contact while supporting the daily operations of our infusion centers.

Responsibilities

Lead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care; Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place; Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity; Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience; Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment; Support Across Centers — Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days

Requirements

1–3 years of front desk or administrative experience in a medical or healthcare setting; High School Diploma or GED required; Strong understanding of insurance verification, billing basics, and the patient intake process; Proficiency in EHR/EMR systems and scheduling software; Knowledge of medical terminology and patient-facing protocols; Exceptional customer service and communication skills; Ability to multitask in a fast-paced environment while staying organized and accurate; Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve; Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows

Benefits

Predictable Hours: Monday–Friday, regular business hours with rotating Saturdays; Supportive Culture: Work with a compassionate, values-driven team; Professional Growth: Tuition reimbursement, CEU access, and development opportunities; Comprehensive Benefits: Medical, dental, vision, 401(k) match, disability, and more; Life-Friendly Perks: Paid volunteer time, wellness support, and family-building benefits; Medical, Dental, and Vision Coverage; Prescription Drug Coverage and Telemedicine Services; Health Savings Account (HSA), Health Reimbursement Arrangement (HRA), and Flexible Spending Options; 401(k) Retirement Plan with Company Match; Life, AD&D, and Disability Insurance; Accident, Critical Illness, and Hospital Indemnity Coverage; Fertility and Family Planning Support; Tuition Reimbursement and Certification Assistance; Continuing Education and Professional Development Resources; Employee Assistance Program and Wellness Support; Paid Time Off; Volunteer Time Off and Charitable Giving Match; Employee Referral Bonus Program