Front Desk Customer Service Representative

Goldfish Swim School changes the lives of children ages 4 months through 12 years old by teaching life-saving swimming skills. If you like kids and enjoy a fun work environment, Goldfish may be perfect for you. This position promotes quality customer service and processes sales and registration transactions. And, acts as the first point of contact for potential and current Goldfish customers and as such is responsible for presenting a positive image for the company.

Responsibilities

Greets visitors and checks students in on the computer system; Discusses membership options with prospective families and register new students using effective sales techniques; Answers incoming phone calls and emails in a professional manner, direct inquiries and messages to the proper staff member; Assists members with purchases of merchandise and vending, including tuition collection and resolving account inquiries; Schedules and manages birthday/pool parties; Prepares student schedules for instructors and schedules private parties; Resolves customer concerns/complaints using a professional approach and follow-up; Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager; Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary; Fulfills other duties and responsibilities as assigned by the Employer

Requirements

High school diploma or GED required; One year of previous customer service and/or administrative office experience; One year of previous direct sales experience; Intermediate computer skills required with knowledge using Microsoft Office; Excellent interpersonal communication and organizational skills; In-person and Phone Sales experience

Nice to have

Some college preferred

Benefits

Paid Training; Flexible Schedules; Paid certifications and ongoing support; Mentorship and leadership opportunities; Career growth opportunities; Fun work environment with tropical theme; Opportunity to make a community impact; Diverse and inclusive environment