Front Desk / Customer Service Representative

Goldfish Swim School is seeking qualified applicants for a Front Desk Representative at our location in Norwood, MA. The Front Desk Representative promotes quality customer service, processes sales and registrations, and is responsible for representing the company in a positive image as they will lead in growing Goldfish Swim School’s member base.

Responsibilities

Promotes quality customer service, processes sales and registrations, and represents the company in a positive image; Greets visitors and checks students in on the computer system; Discusses membership options with prospective families and registers new students; Answers incoming phone calls and emails in a professional manner, directs inquiries and messages to the proper staff member; Assists members with purchases of merchandise and vending; Prepares student schedules for instructors and schedules private parties; Resolves customer concerns/complaints using a professional approach and follow-up; Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager; Fulfills other duties and responsibilities as assigned by the Employer

Requirements

High school diploma or GED; Intermediate computer skills with knowledge using Microsoft Office

Nice to have

Some college; One year of previous customer service and/or administrative office experience; Excellent interpersonal communication and organizational skills; In-person and Phone Sales experience

Benefits

Paid training; Flexible schedules; Shout awards, gift cards and fun social events; Advancement opportunities