Front of House Maître'D | Riviera Dining Group

We are seeking a polished and experienced Maître D' to lead front-of-house operations in a high-volume luxury dining environment. This role is responsible for managing guest interactions, VIP and regular clientele, private events, seating, and service team performance. The Maître D' plays a critical role in ensuring exceptional guest experiences, seamless service flow, and operational excellence. Riviera Dining Group is redefining hospitality through elevated dining, vibrant nightlife, and immersive design.

Responsibilities

Manage and lead daily front-of-house operations to ensure a warm, welcoming, and professional guest experience; Oversee and interact with VIPs, private event guests, celebrity clientele, and international visitors to build loyalty and recognition; Lead and train the host team to provide seamless guest interaction and uphold MILA service standards; Maximize seating efficiency using platforms such as Seven Rooms, OpenTable, and Resy; Maintain full knowledge of all menus, menu ingredients, cocktail and wine programs, including pricing and service standards; Handle guest requests and feedback with professionalism, grace, and attentiveness; Manage inventory, menu supplies, and assist with supply purchases as needed; Coordinate and communicate menu changes and operational updates to the service team; Maintain and properly use all front-of-house equipment in accordance with company standards; Ensure compliance with state sanitation and health regulations, company policies, and service standards; Attend team meetings, provide feedback, and support continuous improvement initiatives; Work collaboratively with management and service staff to maintain positive co-worker and guest relations

Requirements

3–5 years of experience in high-volume, elevated dining in a major metropolitan market; State-compliant food handling certificate; Experience with online booking platforms including Seven Rooms, OpenTable, and Resy; Strong leadership abilities with team management and training experience; Self-motivated, professional, performance-driven, and courteous; Detail-oriented with effective verbal and written communication skills; Ability to multi-task, manage time effectively, and compute basic arithmetic; Ability to stand for up to 8 hours, reach, bend, stoop, and frequently lift up to 50 lbs; Proficiency in computer applications such as Excel, Windows, and POS systems; Ability to maintain confidentiality of company information and recipe data; Flexible availability including nights, weekends, and holidays; Team player with a positive attitude, strong interpersonal skills, and commitment to guest satisfaction