Front of House Member Experience Host

We are on the lookout for engaging individuals to join our operations teams known as Member Experience Hosts to provide exceptional experiences for our members and their visitors across our London Locations.

Responsibilities

Welcome all visitors warmly by greeting them in person or on the phone answering or referring enquiries; Create a culture to energise and empower people to create their best work; Facilitate all member requests such as meeting room reservations and catering, postage/parcel/courier arrangements ensuring services are appropriately charged for; Deliver a smooth experience for internal and external Meeting Room guests including hosting, ordering and serving catering, preparing tea and coffee, assisting with tech requirements and refreshing rooms; Conduct regular building walks to ensure all front and back of house areas are maintained at the highest level checking for cleanliness, general visual standards, maintenance and health & safety issues; Ensure all communal spaces and Meeting Rooms are set up and are visually and operationally in working order; Raise & manage troubleshooting tickets via the IT Helpdesk for IT issues, and via Freshdesk for maintenance and cleaning issues, ensuring members are kept updated

Requirements

Enjoy engaging with new people from all walks of life and being the first face of Fora; Helping others gives a huge sense of accomplishment; Great team player able to foster harmony and build bridges; Loves to problem solve and get creative with solutions; Not looking for an ordinary 9 to 5 desk job; A minimum of 1 year's experience in retail/hospitality or customer service; Outstanding communication and interpersonal skills; Attention to detail and ownership in delivering work to exceptional standards; Comfortable knowledge of MS Office tools particularly Word and Excel; A self-starter with natural ability to work independently and as part of a team

Benefits

10% bonus; 28 days' annual leave + bank holidays; Birthday off; Buy additional annual leave; 5% matched pension scheme; Life assurance; Discounted gym membership; Access to gyms and selected wellness classes with Restore at Fora; Health cash plan; Mental Well-being support; Cycle to Work Scheme; Season Ticket Loan; 25% off at Fora cafés; 2 x volunteer days/year; Monthly Deliveroo Lunch; Elevated Style Allowance; Generous Employee Referral Scheme