Front of House Team Leader

Would you like to be based at the Manchester offices of one of the largest international banks in the world?! We are looking for a Front of House Team Leader to supervise our amazing welcome team, ensuring this prestigious bank remains a market leader for positive visitor experience and service excellence. The role of the Team Leader is to supervise and develop the team to provide the highest level of client care and personal service to all stakeholders in the Client's business which includes visitors, clients and internal stakeholders.

Responsibilities

Supervise and develop the welcome team; Ensure the bank remains a market leader for positive visitor experience and service excellence; Provide the highest level of client care and personal service to visitors, clients and internal stakeholders

Requirements

Excellent communication skills; Exceptional attention to detail; Proactive; Flexible; Can-do attitude; Ability to set the example, supervise and develop a large, diverse team and promote change; Ability to engage with others to create rapport; Ability to handle multiple requests simultaneously; Previous supervisory customer service experience

Nice to have

Experience within a similar environment

Benefits

Excellent holiday allowance; Pension contributions; Life insurance; Enhanced annual leave; Recommend a Friend Bonus Scheme; Thank you voucher scheme; 24-hour personal helpline for employees providing counselling & information services; Access to Choices discounts and benefits platform; Training Academy training and development opportunities