Front Office IT Support Engineer – Trading & Electronic Trading Systems

MARGO is a tech-native consultancy delivering high value-added IT expertise to the financial services industry. We operate in complex Front Office environments where technology, trading activity and production constraints intersect. Our consultants support and operate mission-critical trading systems used by Front Office, trading and risk teams, in contexts where responsiveness, reliability and technical understanding are essential. Joining MARGO means working in demanding Front Office environments, while benefiting from a human-sized structure, close follow-up and tailored training paths. We are looking for a Front Office IT Support Engineer to support, operate and continuously improve trading and electronic trading systems.

Responsibilities

Provide Front Office IT support for live trading environments; Ensure trading systems are available, stable and performant during market hours; Monitor real-time trading activity and system behaviour; Investigate and resolve production incidents; Participate in incident, problem and change management processes; Manage real-time trading and market data configurations; Tune market data and market access parameters; Support electronic execution and matching workflows; Contribute to performance optimisation of trading platforms; Assist with deployment of new versions, releases and features; Contribute to Front Office IT and trading technology projects; Support testing, releases and change implementations; Report, track and follow up on bugs and production issues; Work closely with development and infrastructure teams to improve platform reliability

Requirements

Experience in IT support or trading support environments; Working knowledge of Linux / UNIX systems; Basic to intermediate SQL skills for production investigations; Strong interest in Front Office and trading systems; Ability to work in real-time, production-critical environments; Strong analytical and problem-solving skills; Excellent verbal and written communication; Ability to work both independently and as part of a team

Nice to have

SQL queries for production investigations and analysis; Linux command-line tools for troubleshooting and monitoring; Log analysis and performance diagnostics; Release and deployment processes; Interaction with development, infrastructure and network teams; Prior Front Office or trading support experience; Knowledge of financial markets and trading concepts; Exposure to scripting or development activities; Willingness to evolve towards more technical or development-oriented roles

Benefits

Access to demanding Front Office trading environments; Exposure to live trading systems and business users; Progressive technical and functional development paths; Human-sized consultancy with close support and tailored training; Long-term career opportunities across support, engineering and development