Front Office Lead

Southwest Behavioral and Health Services is seeking a dedicated and empathetic Front Office Lead who can help us fulfill our mission. “Delivering compassionate care to enhance lives and improve communities”. We are seeking someone who enjoys coordinating with people, ability solve problems, organized and excellent communication skills. Under the direction of the Front Office Supervisor, this position will be responsible for performing front office duties including patient care activities, front office check-in and check-out, scheduling, verifying medical insurance, and scheduling and confirming appointments.

Responsibilities

Coordinates daily front office functions: assisting clients, doctors and staff with appointments, no shows, emergencies, med issues/refills; Processes accurate, thorough and current billing, staff paperwork, mail, data entry, filing, documentation, supplies, and scheduling; Confirms appointments one to two days prior for all medical, counseling, and intake appointments; Schedules medication, counseling, and intake appointments; Completes intake referrals and screening; Calls to reschedule appointments when clinical staff are out unexpectedly; Performs general clerical duties for the clinic; Answers all incoming phone calls by third ring; Greets and checks clients in/out; Confirms/updates consumer contact information; Processes transfer requests and SMI referrals; Collects client fees/copay; May assist with processing refill request, med issues, and/or prior authorizations; Obtains appropriate paperwork from clients; Maintains the AHCCCS Outreach Report; Audits/reviews all intakes/intake paperwork for accuracy; Validates/verifies all consumer eligibility/enrollment prior to appointment; Acts as Co-Safety Officer, ensuring inspections, drills, etc. are completed and submitted; Responsible for consumer eligibility maintenance and integrity of eligibility data in HMS; Completes financials upon intake, significant change, and annually; Processes/resolves CFS issues; Assists consumers with AHCCCS applications using HealthEArizona.org and tracks status; Monitors supply inventory and daily schedules; Assists Front Office Supervisor with supervision of CSRs, recruitment, hiring, staff training, and resolving complaints; Attends department and/or agency meetings; Covers any/all front office duties as needed

Requirements

High School Diploma or G.E.D.; Excellent customer service and communication skills for interfacing with patients, staff and outside vendors; Prior clerical and/or customer service experience; Ability to support a pleasant, positive and cooperative teamwork environment; Required to maintain personal auto insurance per SBH guidelines; Must be eligible and/or have a valid Fingerprint Clearance Card through the Arizona Department of Public Safety

Nice to have

Completion of a Medical Assistant training program (highly preferred); Medical Assistant Certification (preferred); 1-2 years of experience in a medical or behavioral health background (preferred); Experience in a behavioral health or healthcare setting (preferred); Consideration given for course work in lieu of part of the experience requirements

Benefits

3.3 weeks of PTO your 1st year of employment, with increased accruals after continued service; 10 paid holidays; Low-cost medical, dental and vision insurance; Short-term/long-term disability and life insurance; Retirement plan with 40% company match up to a 10% deferral; Career Development - culture of internal promotion; Tuition reimbursement program and discount degree programs; Employee Assistance Program, Health and Wellness