Front Office Manager

The front office is the heart of every one of our hotels. It’s the team who first greets guests when they step inside our property, attends to their every request, and introduces them to the brand. Supervising that team is a big job, because it requires a diverse range of skills, from analytical thinking and problem solving to self-assuredness and an ability to get along with everyone. We're currently seeking an impossibly charismatic Front Office Manager.

Responsibilities

Supervising the front office team; Greeting guests upon arrival; Attending to guest requests; Introducing guests to the brand; Enhancing the stay of every guest

Requirements

Passionate about hotel operations and guest service; Minimum of 2 years experience working in a Front Office supervisory role; Advanced knowledge of front office operations; Strong leader with a proven track record in guest and team member engagement and financial performance; Excellent verbal and written communication; Ability to accommodate a flexible schedule including days, evenings, weekends and holidays

Nice to have

Experience in an upper upscale or luxury hotel environment; Post-secondary diploma or degree