Front Office Manager

We’re looking for a passionate, guest-focused leader to join our Front Office team as Front Office Manager. This role is ideal for someone who inspires others through example, enjoys developing teams, and brings a thoughtful, professional approach to supporting both guests and team members. The Front Office Manager is the face of the hotel and the heartbeat of the guest experience. You lead the Front Office department with warmth, confidence, and style — creating meaningful moments while keeping operations running seamlessly behind the scenes.

Responsibilities

Lead Front Office operations and set the tone for a memorable “Wanderlust” guest experience; Deliver personalized, engaging service and model exceptional hospitality on the floor; Assist with guest check-ins, ensuring accurate information, credit authorization, and fulfillment of special requests; Oversee VIP, group, and loyalty guest arrivals to ensure elevated experiences; Proactively resolve guest concerns and “WOW” guests through effective service recovery; Manage guest feedback platforms (reviews, surveys) and lead action plans for continuous improvement; Recruit, interview, and develop Front Desk and Bell team members; Support team growth through coaching, performance reviews, career development, recognition, and engagement programs; Ensure brand standards, SOPs, and system accuracy are consistently maintained; Foster a positive, inclusive workplace culture that supports engagement and retention; Lead daily briefings and shift handovers to align teams on priorities and VIPs; Oversee daily Front Office operations to ensure smooth and efficient service delivery; Maintain accuracy in PMS, POS, and reservation systems; Schedule staff effectively based on forecasted occupancy and business needs; Partner with Housekeeping, Maintenance, and Revenue Management to ensure smooth operations and strong performance; Support the hotel’s financial performance by managing labor costs and expenses; Oversee cash handling procedures, audits, and compliance with internal controls; Ensure compliance with safety, security, and emergency procedures while keeping the atmosphere welcoming; Support loss prevention initiatives; Interact with all hotel staff in a professional and supportive manner; Perform other duties as required to support hotel operations and memorable guest experiences

Requirements

3-5 years experience leading a Front Office team in a service focused hotel or resort environment; Available to work a flexible schedule to include nights, weekends and holidays based on business needs; A passion for hospitality and boutique-style service; A strong desire to make an impact on other people; An outgoing and engaging personality; Strong leadership with a hands-on, people-first approach; Ability to balance guest experience with operational and financial goals; Strong Computer skills, and experience with PMS systems; Excellent verbal and written communication skills; Ability to work in a fast-paced setting

Nice to have

College degree preferred

Benefits

comprehensive health insurance; retirement plans; paid time off; on-site wellness programs; local discounts; employee rates on hotel stays; ongoing training and development opportunities; 401(k) with company match; rewarding bonus programs