Front Office Manager

The Novotel London Greenwich is a 4-star hotel and is a perfect base for business, leisure and family trips to London. The hotel has 151 Bedrooms and five conference rooms that can accommodate up to 175 guests, ideal for meetings, conferences and celebrations. The Novotel London Greenwich bar is an atmospheric space to enjoy afternoon tea, beer, wine, a cocktail or soft drink at any time of day.

Our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

We are currently looking for a Front Office Manager at Novotel London Greenwich who is full of energy, has a great personality, and takes pride in delivering excellent customer service.

Your Mission

- Ensure guests enjoy a smooth and seamless stay from arrival to departure.
- Lead, manage, and motivate the Front Office team to consistently deliver high-quality service.
- Ensure the department meets both financial and service targets.
- Drive revenue through effective upselling and room revenue management.
- Implement brand standards and group initiatives in line with company expectations.
- Carry out Duty Manager shifts according to the rota and business needs.
- Work flexibly, including evenings, weekends, and bank holidays, in line with operational requirements.

Responsibilities

Oversee daily Front Office operations, including reception and guest relations.; Handle guest feedback and resolve complaints in a professional and timely manner.; Ensure smooth check-in/check-out processes and high service standards.; Coordinate with Housekeeping and other departments to ensure room readiness and guest satisfaction.; Support and develop team members through training, coaching, and regular briefings.; Ensure compliance with hotel policies, health & safety, and data protection standards.; Promote upselling opportunities to maximise guest experience and revenue.

Requirements

Discounted hotel rates all over the world in Accor Hotels; Continuously learn and develop yourself with our Accor Academy; Support your wellbeing in your professional and personal lives; Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries; Participate actively in initiatives to build a more inclusive and sustainable world; And many more benefits and perks; A competitive salary; Pension Scheme; Cycle to Work Scheme; Staff Uniforms Provided; Learning programs through our Academies; Previous experience in similar roles is preferable; Friendly, approachable with excellent customer service skills; Attention to detail and exceptional organisational skills; Strong team player and positive attitude; Ability to work effectively under pressure; Essential to be flexible with working hours; Must already have the right to work in the UK