Front Office Representative

Southwest Behavioral and Health Services is seeking a dedicated and empathetic Front Office Rep who can help us fulfill our mission. Delivering compassionate care to enhance lives and improve communities. We are seeking someone who enjoys coordinating with people, organized and excellent communication skills. A Front Office Representative is responsible for performing front office duties including patient care activities, front office check-in and check-out, scheduling, verifying medical insurance, and scheduling and confirming appointments. This position reports to a Front Office Supervisor. Work schedule Monday through Friday 8am-5pm with an hour of unpaid lunch and rotating Saturday 7am-9am. Pay: $18.35/hr.

Responsibilities

Establishes, updates and maintains all client databases and scheduling of consumer appointments; Coordinates transportation as clinically necessary/appropriate; Processes medication issues and prior authorizations; Processes and monitors lab results; Schedules medication, counseling, and intake appointment; Completes intake referrals and screening; Answers all incoming phone calls by third ring; Confirms/updates consumer contact information; Verifies consumer eligibility/enrollment prior to appointment: AHCCCS, RBHA/agency, Limited Income Subsidy, Medicare Part D; Collects client fees/copay; May be expected to work at various SBH locations as required

Requirements

High School Diploma or G.E.D; Prior clerical experience (coursework considered in lieu of part of the experience requirements)

Nice to have

Medical Assistant training program completion; Medical Assistant Certification; 1-2 years experience in a medical or behavioral health background; Behavioral health setting experience; Bilingual (English/Spanish)

Benefits

3.3 weeks of PTO in first year; 10 paid holidays; Low-cost medical, dental and vision insurance; Short-term/long-term disability and life insurance; 40% company match up to 10% deferral into retirement account; Career development and internal promotion culture; Tuition reimbursement and discount degree programs; Employee Assistance Program; Health and Wellness