Front Office Senior Receptionist (Arabic Speaker)

Mövenpick Hotel & Resort Al Bida’a Kuwait is situated on a stunning beach with white sand merging into azure waters. Located just 15 minutes from Kuwait International Airport and ten minutes from Kuwait’s well-known shopping district in Salmiya, our 5 star hotel has a location that suits both business and leisure travellers alike. Shopping destinations, restaurants and a cinema complex are also located nearby for those who would like to discover the city.

Front Office Senior Receptionist

First impressions are everything! As a Front Office Supervisor, you will ensure guests have a memorable experience from arrival through departure by delivering exceptional service and maintaining operational excellence.

Responsibilities

Greet guests, manage check-ins, respond to requests, and settle accounts while providing friendly and engaging service.; Supervise day-to-day front office operations, ensuring service standards are consistently met and maintained.; Address guest concerns promptly, track issues, and notify appropriate departments to resolve problems efficiently.; Assist the Front Office Manager with staffing records, scheduling, and staff training initiatives.

Requirements

Service-focused personality with a genuine commitment to hospitality, proven customer service experience is required; Proficiency with Opera property management system or related hotel management software; Fluency in English and Arabic, additional languages are a plus; Demonstrated supervisory or team leadership experience in a hospitality or customer-facing environment; Strong problem-solving and conflict resolution skills with the ability to handle guest concerns professionally and efficiently; Excellent organizational and multitasking abilities to manage multiple front office operations simultaneously; Outstanding verbal and written communication skills in English and Arabic for effective guest and staff interaction

Benefits

Learning programs through our Academies.; Opportunity to develop your talent and grow within your property and across the world!; Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.; Career opportunities across a network of international brands in more than 5100 hotels across 110 countries.