General Assistant

Service – Support the head chef in food preparation and serve food and beverages to guests in a friendly and professional manner. Ensure that guests’ needs and requests are efficiently and effectively addressed. Customer Service - provide excellent service by being attentive to guests’ needs at every point on their customer journey. Answering questions and addressing any concerns or issues in a friendly manner. Teamwork - collaborate with all colleagues to ensure the smooth flow of operations and support and contribute to creating an inclusive and safe working environment. Adherence to Regulations - comply with health and safety regulations, as well as any specific food service or catering guidelines established on location. Cleanliness - maintain cleanliness and hygiene standards in the kitchen and dining areas.

Responsibilities

Support the head chef in food preparation and serve food and beverages to guests in a friendly and professional manner; Ensure that guests’ needs and requests are efficiently and effectively addressed; Provide excellent customer service by being attentive to guests’ needs; Answer questions and address any concerns or issues in a friendly manner; Collaborate with all colleagues to ensure the smooth flow of operations; Comply with health and safety regulations and any specific food service or catering guidelines; Maintain cleanliness and hygiene standards in the kitchen and dining areas

Requirements

Have a contagious passion for food and/or customer service; Draw satisfaction from working within a collaborative and inclusive team environment; Ability to adapt to challenges and opportunities with a solution-oriented perspective; Some knowledge of food safety and sanitation practices; Works according to the BaxterStorey core values

Nice to have

Previous experience in a similar role, especially in the food service industry

Benefits

28 Days holiday including bank holidays; Plus your birthday off; 3 volunteering days; 3 days grandparent leave; 24 week’s enhanced maternity leave; Secondary carer leave; Wedding/commitment day leave; Free meals on shift; Bespoke training and development opportunities; Apprenticeships opportunities for all experience levels; Pension and life insurance; Discounts available on our Perkbox app, high street shops, holidays & cinema; Wellbeing hub; Access to employee assistance programme; Cycle to work scheme