General Manager, Growth

Synquery is a fast-growing AI research company that is disrupting how organizations access and scale human expertise. We're hiring a General Manager to own the full relationship and commercial performance of one to two of Synquery's most important client accounts. This is a player-coach role: you'll set the strategic direction for your accounts, drive revenue growth through expansion and upselling, and manage a small team of Strategic Project Leads (SPLs) who handle day-to-day project execution.

Responsibilities

Own the commercial strategy for your accounts, identify expansion opportunities, structure pricing and proposals, and drive upsell and cross-sell initiatives; Build and maintain a deep understanding of each client's business, priorities, and decision-making structure to position Synquery as a long-term strategic partner; Forecast account health and revenue trajectory, proactively surface risks and opportunities to leadership; Serve as the senior point of contact for your accounts, owning executive-level relationships and ensuring client satisfaction across all active projects; Lead strategic conversations with clients, including quarterly business reviews, roadmap discussions, and escalation management; Translate client feedback and unmet needs into actionable product and service insights for internal teams; Manage and develop a team of Strategic Project Leads, setting priorities, coaching on client management, and ensuring consistent delivery quality; Establish workflows and standards that enable SPLs to execute independently while maintaining account-level visibility; Allocate project resources across your account portfolio to balance client needs with team capacity; Partner with product and engineering teams to relay client needs, inform the roadmap, and pilot new capabilities; Collaborate cross-functionally with operations and recruiting to ensure accounts have access to best expert talent

Requirements

3–5 years of experience in account management, client success, consulting, or a similar client-facing role with commercial responsibility; Bachelor’s degree from a top academic institution; Demonstrated ability to grow accounts or expand commercial relationships; Experience managing or mentoring junior team members, comfortable giving feedback and setting expectations; Sharp commercial instincts, able to structure pricing, scope engagements, and negotiate confidently; Strong communication and executive presence, credible in front of senior stakeholders; Entrepreneurial mindset, thrives in ambiguity, moves fast, and takes ownership of outcomes; Nashville or Boston required (Nashville preferred)

Benefits

Competitive salary, benefits, and equity package; Be at the forefront of AI research and real-world deployment; Work with top-tier clients in consulting and investing; Join a high-growth startup backed by leading investors; Build your career into leadership roles as the company scales