General Manager

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. Our dream General Manager is a proven thought leader, an experienced innovator, true tastemaker and hospitality guru. The role will oversee all aspects of the hotel’s daily operations, from maximizing ROR to going above and beyond to fulfill specific guest requests.

Responsibilities

Oversee all aspects of the hotel’s daily operations; Maximize ROR and go above and beyond to fulfill specific guest requests; Support the Guidance Team's achievement of its objectives; Always represent the best face of the brand; Foster a positive, healthy work environment that is constantly evolving, improving every employee’s work life, and giving them a life outside work

Requirements

Previous experience in operating a lifestyle property; Leadership skills to include the ability to articulate a strong vision for the hotel, embedding the values, being able to narrate how we are doing and where we are heading, to take and move the whole team in one direction; Strong people manager and developer with the ability to positively influence others, to develop a strong and cohesive team, and to create a culture focused on delivering the highest levels of customer scores and online reputation; Visibility in your property with both guests and team members alike, and ability to use this to really keep your finger on the pulse anticipating opportunities and challenges alike; An ability to think for oneself whilst understanding the difference between autonomy and accountability, without a constant need to check and/or waiting to be told what to do; Strong business acumen with proven track record of delivering across key business metrics and a balanced score card; Detailed knowledge and understanding of all commercial and financial aspects of hotel operations; Proven track record in developing, rolling out and operating successful concepts; A highly driven and dynamic attitude with a passion for hospitality that transfers into everything you do; Strong communication and influencing skills, verbally, in writing and in presentation mode; Passionate about leading a hotel operations team with a minimum of 10 years of progressive related work experience in an upper upscale and/or luxury hotel environment; A minimum of 3 years as a General Manager in an upper upscale and/or lifestyle hotel; An expert in hotel operations, a strong leader and a proven track record in guest and team member engagement and financial performance; Excels at communication, both verbal and written; Is flexible and willing to meet the demands of a 24-hour operation

Benefits

Designed by Nature work environment; Health & Wellness - Competitive Medical and EAP program; Retirement Planning; Paid Personal Days; Career Advancement; SH University - professional development and courses/certifications; Team Member Recognition program