General Manager

The General Manager will provide strategic and operational leadership across all aspects of the hotel, driving exceptional guest experiences, strong financial performance, and a culture of creativity, engagement and excellence for associates, and a strong connection with the local community.

Responsibilities

Provide strategic and operational leadership across all aspects of the hotel; Drive exceptional guest experiences, strong financial performance, and a culture of creativity, engagement and excellence; Develop and execute a comprehensive strategic plan to drive the hotel's growth and profitability; Develop trusted, consultative relationships with owners, asset managers, and key stakeholders; Lead a diverse and empowered team of department heads and staff; Oversee all operational departments including front office, housekeeping, food and beverage, banquets, event space, and more; Create and manage the hotel's budget; Monitor financial performance and implement corrective actions; Drive revenue generation through strategic pricing, upselling, and innovative offerings; Foster a guest-centric culture and address guest concerns; Ensure maintenance and enhancement of the hotel's physical assets; Ensure compliance with local and national regulations and maintain health and safety standards

Requirements

Proven track record as a passionate, hands-on, successful leader as a hotel or resort General Manager; A minimum of 7 years of hotel hospitality leadership experience showing progressive growth; A college degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality, or Travel & Tourism Management; Ability to successfully communicate and collaborate with owners, asset managers, and key stakeholders; Strong acumen of hotel finance, commercial strategy, and facilities management; Exceptional leadership and communication skills; Problem-solving abilities and critical thinking skills; Commitment to meeting all deadlines; Flexibility to adapt to varying shifts, including weekends and holidays; Commitment to maintaining a positive and organized work environment

Nice to have

Hilton hotel experience strongly preferred