General Manager

The General Manager is responsible for providing the vision and imagination as well as facilitating and implementing the planning, communication, administration and financial controls resulting in the maximization of occupancy, revenue and cash flow of the overnight guest experience at the Williamsburg Woodlands. Ensures exceptional guest service while continually working to exceed guest expectations. Acts as a leader in the development and motivation of the management staff and creates a work environment that focuses on respect and well being of employees, resulting in exceptional levels of employee performance and satisfaction. Effectively partners with other business unit heads in sharing and resolving common strategic and operating problems. Maintaining all programs required by The Forbes Standards.

Responsibilities

Full responsibility for the day-to-day operations of the hotel; Create an operating environment that assures consistent guest satisfaction and seamless operational functionality throughout all hours; Monitor the performance of the hotel through verification and analysis of guest satisfaction systems such as Revinate and Medallia and financial reports; Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints; Develop accurate and aggressive long and short-range financial objectives consistent with the ownership’s mission; Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, alongside the HR department; Develop and maintain an innovative, forward-thinking team attitude, driven to improvement; Develop, grow, and mentor team members and junior managers; Create a strong, open minded management culture throughout entire hotel; Develop, implement and monitor policy, guidelines and standards and responsible for proper training of all employees in established standards of service; Oversee the hiring, training, evaluating and discipline of staff, ensuring fair and legal practices and Collective Bargaining Agreement followed; Partner with other Business Unit Heads of the organization to share, brainstorm and develop mutual strategies to resolve operating problems; Responsible for adherence to policies and procedures relating to employment, environmental health and safety and laws relating to operation; Conduct a weekly communications meeting with key reports; Represent the Williamsburg Woodlands in a helpful and hospitable manner to promote goodwill and protect resources; Supervise Assistant General Manager, Executive Housekeeper, and Guest Service Managers

Requirements

Prior experience as General Manager for a major hotel; Detailed understanding of all resort operations departments; Experience in Union environment necessary; Technologically savvy, possessing the aptitude and desire to learn new technology in ways that benefit the team and the hotel; Analytical skills, as well as problem recognition and resolution skills; Excellent communication and organizational skills; Able to sell strategic decisions to gain optimal business mix; Excellent team leading and people management skills; Ability to work well under pressure in a fast-paced environment; Ability to focus attention on guest needs, remaining calm and courteous always