General Manager

At KidStrong we help parents build stronger, smarter, high character kids. Our team of unicorns is an elite group of individuals with a background in child development, physical education, former athletes, personal trainers, and pediatric occupational and physical therapists. Are you looking for that workplace where you can be part of a fun, energetic, and professional team that love what they do? Our San Antonio region is rapidly growing and we are looking for talented, enthusiastic professionals who are passionate, energetic, and excited to engage with parents and kids, and make an impact on their lives. We have an immediate need for a high-energy, hyper-organized, passionate General Manager. We will grow the San Antonio market to 3-5 centers total! This position is a Tuesday through Saturday role. KidStrong is a private child development training center focused on brain, physical & character development for ages walking through 11 years old.

Responsibilities

Provides excellent leadership and management to create a positive, successful environment for staff and clients; Properly manages and exceeds all KidStrong sales and operational budgets; Responsible for overseeing the sales process and systems; Works closely with the Head Coach of the center to ensure that the staff and center are looked after; Builds and maintains KidStrong class size through scheduling optimization; Models all center activities through self-involvement (leading by example); Communicates with coaches regarding all trials and any specifics about the prospective member; Timely response and follow-through with all KidStrong corporate/owner requests, and client and lead requests; Maintains and updates social media on a daily basis according to brand rules; Enforces KidStrong corporate policies, business practices, systems and processes; Ensures that all front desk systems are followed such as proper Member Check-In, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, and change requests; Coach a minimum of 4 KidStrong classes weekly according to center needs; Provides and maintains the highest level of customer service; Provides effective decision making regarding customer service issues; Responsible for ensuring that the facility is clean, maintained and operationally sound (along with the Head Coach)

Requirements

Associate or Bachelor's degree in business, education, or related field; Minimum 2-3+ years of management experience, including overseeing all aspects of company management; Minimum 2-3 years of previous sales experience; Ability to work a flexible schedule, including a full Saturday, with specific hours dependent on the needs of the center; Be promotionally-oriented and have the ability to schedule trials through company required vetting; Understanding of all performance metrics (KPI's), revenue, inventory, payroll, cost controls and facilities maintenance; Ability to multi-task, manage client and staff concerns, and be a self-starter; Excellent verbal and written communication skills; Ambitious spirit with open, participative leadership style and drive for excellence; Strong work ethic, integrity, and professional demeanor; Practical work experience using Google Workspace products; Management: 2 years (Required); Leadership Development: 2 years (Required); Customer Service: 2 years (Required); Phone stamina - this position makes 20+ hours of calls per week (~300 phone calls per week); Ability to work in a fast-paced environment while overseeing operational functions and driving sales and memberships; Solid understanding of sales and operational excellence; Execute a lead generation/marketing strategies plan to increase sales as well as engage in customer relations with members and parents; High caliber approach to organization and be a self motivator hungry to meet and beat goals; Flexible and adaptable to shift hours to ensure the center runs optimally

Nice to have

Previous management experience with children and fitness industry strongly preferred

Benefits

Employee discounts; Health insurance; Paid time off; 2 weeks PTO; Medical, Dental, and Vision Insurance