General Manager (Sur La Table)

As a General Manager at Sur La Table, you play a key role in the success of the store by leading high-performing retail and culinary teams that inspires customers throughout every stage of their culinary experience. This position combines strategic business acumen with strong operational expertise to drive both culinary and retail business performance while delivering #bestincenter service, a company-wide standard for excellence in service.

Responsibilities

Recruit, develop and retain a high-performing team to meet the business needs of both culinary and retail; Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture; Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth; Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty; Maintain expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources; Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture; Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty; Develop and implement strategies, including effective merchandising, marketing, and customer engagement, to exceed sales and financial goals across culinary and retail operations; Monitor and analyze key performance metrics daily to identify opportunities and optimize store performance; Consistently meet or exceed culinary and retail goals by delivering exceptional classes and customer experiences that drive engagement and sales; Oversee daily store operations, ensuring compliance with company policies and procedures; Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising; Ensure store safety and cleanliness, addressing any maintenance needs promptly; Maintain the accuracy and integrity of associates’ records, including time and attendance data, food safety certifications, and personal information; Adhere to applicable wage and hour laws and accurately record time worked according to SLT Policy; Model and ensure all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed

Requirements

Must be 21 years of age or older at the time of employment; 3+ years of retail management experience; Current Food Manager Certification, or ability to acquire certification as needed; Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals; Strong leadership skills with the ability to inspire, develop, and retain a high performing team; Excellent communication, problem-solving, and decision-making abilities; Passion for community engagement and providing exceptional customer experiences; Ability to communicate verbally and work cooperatively with associates and customers; Ability to remain standing for up to 5 hours at a time; Ability to move about the store coaching and directing associates, selling to customers, and retrieving merchandise from stockroom or sales floor; Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise; Ability to lift and/or move merchandise weighing up to 50 lbs; Ability to ascend/descend ladders to retrieve and/or move merchandise; Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse; Workweeks expected to be between 46 and 48 hours with flexible schedule including nights, weekends, and holidays; Regular and predictable attendance

Nice to have

Proficiency in Microsoft Office and retail management systems preferred; Experience in specialty or culinary retail environment (preferred)