General Manager (Sur La Table)

As a General Manager at Sur La Table, you play a key role in the success of the store by leading high-performing retail and culinary teams that inspires customers throughout every stage of their culinary experience. This position combines strategic business acumen with strong operational expertise to drive both culinary and retail business performance while delivering #bestincenter service, a company-wide standard for excellence in service.

Responsibilities

Recruit, develop and retain a high-performing team; Lead, coach, and inspire associates; Conduct regular performance evaluations and create development plans; Represent Sur La Table's brand and create memorable, educational experiences; Ensure exceptional customer experience; Address customer concerns and resolve issues in a timely manner; Develop and implement strategies to exceed sales and financial goals; Monitor and analyze key performance metrics daily; Deliver exceptional classes and customer experiences; Oversee daily store operations and ensure compliance with company policies; Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising; Ensure store safety and cleanliness; Maintain accuracy of associates' records; Adhere to applicable wage and hour laws; Communicate and enforce SOPs and policies

Requirements

Must be 21 years of age or older at the time of employment; 3+ years of retail management experience; Current Food Manager Certification, or ability to acquire certification as needed; Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals; Strong leadership skills with the ability to inspire, develop, and retain a high performing team; Excellent communication, problem-solving, and decision-making abilities; Passion for community engagement and providing exceptional customer experiences

Nice to have

Proficiency in Microsoft Office and retail management systems; Experience in a specialty or culinary retail environment