Geriatric Services Manager - Cantonese/Mandarin (MSW)

The Geriatric Services Manager provides leadership for PACE social work services and plays a key role in helping older adults remain safe, supported, and connected to care. As a member of the PACE Interdisciplinary Team (IDT), this position leads psychosocial assessments, care planning, counseling, referrals, regulatory documentation, and service coordination. The Manager also supervises Geriatric Services Specialists and supports consistent, high-quality, culturally responsive care across home, center, hospital, skilled nursing facility, and community settings.

Responsibilities

Lead and participate in IDT assessments, care planning, and reassessments for new and existing PACE participants; Provide oversight and accountability for the delivery of medical social services, care management, counseling, psychosocial support, referrals, and participant advocacy; Supervise, mentor, coach, and evaluate Geriatric Services Specialists; oversee staffing, scheduling, performance, and team accountability; Partner with the IDT to develop and implement care plans that address participants' medical, physical, social, emotional, psychological, and spiritual needs; Monitor participant changes and ensure timely communication with the IDT regarding health, psychosocial status, care needs, and required reassessments; Maintain accurate, timely social work documentation in the PACE EHR in accordance with federal PACE regulations, organizational policy, and documentation standards; Maintain signed progress records in the participant's electronic health record at least quarterly; Coordinate 24-hour care delivery, discharge planning, home visits, hospital visits, skilled nursing facility visits, and follow-up services as needed; Serve as a liaison among participants, families, caregivers, community agencies, facilities, and service providers to promote continuity of care; Provide education and support to participants, caregivers, and staff regarding aging, dementia management, grief and loss, end-of-life considerations, disease processes, family dynamics, psychosocial needs, and the PACE service delivery model; Advise PACE staff on social, emotional, cultural, and community-resource factors that may affect access to care and participant outcomes; Maintain knowledge of Medicaid financial eligibility criteria, participant liability/share of cost, and applicable state nursing home Level of Care requirements; Support the PACE Quality Improvement program and participate in QI activities, audits, process improvements, and staff training as assigned; Ability to make home visits as appropriate and assigned; Perform other related duties and projects as assigned

Requirements

Master's degree in Social Work from an accredited college or university; Minimum two (2) years of health-related experience; Leadership and/or management experience; Minimum one (1) year of experience working with a frail or elderly population, or completion of appropriate PACE training before providing direct participant care in the absence of such experience; Bilingual ability (Cantonese and/or Mandarin) and experience providing culturally and linguistically appropriate services; Demonstrated social work competencies, leadership skills, sound judgment, and ability to guide staff in a team-based care environment; Strong knowledge of community resources, care coordination, psychosocial assessment, documentation standards, and participant/caregiver support; Ability to provide respectful, participant-centered service to older adults, including those experiencing cognitive decline, physical frailty, grief, loss, or complex family dynamics; Must be medically cleared for communicable diseases and have required immunizations and vaccines before engaging in participant care; Must not have been convicted of criminal offenses involving Medicaid, Medicare, other health insurance or health care programs, or social services programs under Title XX of the Act; Must not have been convicted of criminal offenses related to physical, sexual, drug, or alcohol abuse; Must not be excluded from participation in Medicare or Medicaid programs

Benefits

100% employer-paid medical, dental & vision coverage; Acupuncture & chiropractic coverage; 12 vacation days; 12 sick days; 12 paid holidays + 3 floating holidays; 403(b) with 3% employer contribution + up to 2% match; Flexible Spending Account (FSA) & Dependent Care Assistance; Commuter benefits; Long-Term Disability Insurance