German Speaking Fitbit Products Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group is seeking a dedicated and German-speaking individual to join a vibrant team as a Fitbit Products Support Specialist in Sofia, Bulgaria. This is an exceptional opportunity for individuals driven by customer satisfaction and a desire to excel in the dynamic Fitness & Wellness industry, offering a fulfilling career path and excellent rewards.

Responsibilities

Provide exceptional customer support for Fitbit products and services in German, addressing inquiries via phone, email, and chat; Assist customers with troubleshooting technical issues related to Fitbit devices, app functionality, and account management; Educate users on product features, benefits, and best practices to enhance their health and wellness journey; Collaborate with internal teams to identify and resolve complex customer issues, contributing to product improvement within the Fitness & Wellness space; Maintain accurate customer records and document all interactions and resolutions in the CRM system; Proactively gather customer feedback to contribute to service enhancements and product development in the Fitness & Wellness sector; Stay up-to-date with the latest Fitbit product updates and Fitness & Wellness trends

Requirements

Native or fluent German (spoken and written) is mandatory; Valid EU passport is required; Previous experience in customer support, ideally within the Fitness & Wellness industry or consumer electronics; A genuine passion for health, fitness, and technology, with a good understanding of wearable devices; Excellent communication and interpersonal skills, with a patient and empathetic approach; Ability to work effectively in a fast-paced, team-oriented environment; Proficiency in using customer support software and CRM systems

Nice to have

A genuine passion for health, fitness, and technology; Experience within the Fitness & Wellness industry or consumer electronics

Benefits

Competitive Monthly Salary; Fully Paid Training on Fitbit products and support protocols; Comprehensive Health Insurance; Generous, Fully Paid Relocation Package to Sofia, Bulgaria (including flight, airport transfer, and initial hotel accommodation); Monthly Performance Bonus; Opportunities for career growth within the Fitness & Wellness sector; A dynamic and supportive international work environment