Global Operations Associate

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance. As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations.

Responsibilities

Be the "front line" to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately; Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery; Follow standard operating procedures (SOP); Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed; Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team; Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements; Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region); Quote and invoice client shipments with responsibility to their P&L; Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

Requirements

2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting; Able to adapt to new technology and thrive in a fast-paced environment; Effective time management and ability to prioritize and manage a large volume of tasks; Attention to detail; Ability to effectively seek and receive feedback; Effective communication both verbally and in writing in client facing interactions; Teamwork and relationship-building; Orientation towards working smarter and adopting best practices and standardization; Problem-solving capabilities; Fluent in English; A "compliance first" attitude

Nice to have

Ocean freight knowledge; Bachelor's Degree preferred