Global Project Management Office (PMO) Manager

The Global PMO Manager will be responsible for running a Project Management Office and supporting services presales for strategic pursuits across multiple sales regions. The PMO Manager will focus on ensuring all projects are successfully sourced, launched and delivered using a ‘best-practice’ project management approach and delivered within the agreed scope, time, cost and quality. The PMO Manager will oversee, hire, and mentor PMO team resources. This hands-on role will develop or expand existing PMO processes and tools to utilize across the professional services project portfolio. The PMO Manager will build an effective global PMO function as a center of excellence focused on building a consistent and differentiated customer on-boarding approach. This role will report to the Vice President, Professional Services and be located in the United States.

Responsibilities

Recruit, hire, mentor, and manage a team of 10-20 PMO resources including project managers and project coordinators; Mentor and manage PMO resources to successfully execute Delinea professional services projects from start to finish; Keep abreast of project progress and identify early warning signs of troubled projects; intervene and escalate as required; Monitor the overall health and performance of Delinea’s PS project portfolio, leveraging reports and dashboards, including scope, schedule, quality, and budget; Actively participate in customer-escalations, contributing to risk mitigation strategies and issue resolutions; Attend Pre-Sales QBR / Client Meetings as appropriate for larger strategic engagements, to represent the PS value within the overall relationship; Support and evolve the PMO center of excellence including establishment of best practices, processes, and tools aligned around PMI standards; Support proper assignment of technical and non-technical resources to projects; Serve as an escalation point for project and client-raised issues; Perform quality assurance reviews on strategic, stalled, or troubled projects to identify issues and make remediation recommendations; Identify and champion project management, project execution, and internal process improvements

Requirements

Solid organizational skills including attention to detail and multi-tasking; Must be organized, flexible and able to manage multiple initiatives simultaneously; Excellent client facing and internal communication skills; Strong interpersonal, verbal and written communication, presentation, technical communication skills across all levels of the organization including executive leadership; Knowledge of and success performing in a role within a Project Management Office for large programs; Ability to assimilate and analyze information efficiently and effectively; Experience in leading project teams and collaborating with team members; Ability to apply project management knowledge to provide overall guidance to the PMO and project teams; Skilled in MS Office; 10 years serving in a client-facing services sales / delivery role; Experience in areas of customer relationship management, financial management, contract admin and negotiation, policies and procedures, and/or program management; Must be within 45 minutes of a major regional airport (US based), with approximately 20% travel

Nice to have

Smartsheets; Certinia PSA; Confluence; Experience in PAM security, IT security, network, and IoT technologies; Experience working with enterprise and strategic accounts; Current PMP certification

Benefits

Competitive salaries; Meaningful bonus program; Excellent benefits; Healthcare insurance; Pension/retirement matching; Comprehensive life insurance; Employee assistance program; Time off plans; Paid company holidays