Global Visa Coordinator (6 months contract)

Agoda seeks to hire a self-motivated, dynamic Global Mobility Coordinator to help build our ability to provide high-quality customer service for our employees around the world. The Global Mobility Coordinator supports the coordination of business-travel arrangements. This role focuses on operational execution, stakeholder and vendor coordination, case tracking, documentation, invoicing, and responsive support to employees and internal stakeholders. The successful candidate will help ensure that travel cases are handled accurately, efficiently, and in accordance with established processes and requirements.

Responsibilities

Coordinate business-travel arrangements for Agoda employees worldwide, working with internal stakeholders and external vendors to ensure requests are processed on time and tracked effectively; Monitor case progress and provide timely, professional support to employees and stakeholders when questions or issues arise; Execute assigned tasks accurately and on time, ensuring compliance with established processes and checklist requirements; Manage travel-related invoices and supporting documentation, ensuring information is accurate, complete, and processed in a timely manner; Maintain organized and consistent case records throughout the case lifecycle, including after cases are completed or closed; Provide accurate information on visa processes, document requirements, and expected timelines under guidance; Identify and resolve basic operational issues using logical thinking, escalating more complex matters with clear and relevant details; Support updates to process documentation and contribute to administrative and operational improvements; Collaborate effectively with team members and stakeholders across different locations to ensure smooth case handling

Requirements

Bachelor's degree or equivalent qualification; fresh graduates are welcome to apply; Good command of English and Thai, both written and spoken; Strong coordination and communication skills when working with employees, stakeholders, and external vendors; Organized and reliable, with the ability to manage multiple cases and meet deadlines; Detail-oriented, with high accuracy when handling travel requests, invoices, documentation, and records; A fast learner who is comfortable following established processes, checklists, and guidelines; A clear communicator who understands their responsibilities and demonstrates a strong sense of urgency and adaptability when handling time-sensitive work