Group Solution Expert (FTC 12 months) - M/F/X

Join the Accor Group, an ecosystem of over 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations.

With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Here is where your greatest challenge awaits you

Your role is to handle the day-to-day M&E group enquiries on behalf of the business, focusing on the UK and other ENA markets (France, DACH, EE). You take a proactive and reactive approach to B2B enquiries – from direct corporates to third-party agents – liaising with hotels across ENA and the global network, using Back You and Anais (Salesforce) to drive conversion and hit annual M&E targets.Introduce the department and the associated team.

Group booking requests

- Answer M&E booking requests and follow up RFPs by phone, email and online (B2B)
- Advise and recommend the hotels that best suit client needs and Accor sales priorities
- Stay organised and multi-task to handle several enquiries at once

Relationships

- Maintain strong, professional relationships with customers, hotels and sales teams
- Increase sales and improve confirmation and realization ratios
- Negotiate prices with clients and hotels

GSE strategy

- Support the implementation and achievement of the GSE strategy and targets
- Stay up to date on market information, trends and competitors
- Make full use of the GSE tools – Back You and Anais (Salesforce)
- Attend internal and external M&E and sales events when required

Tools and teamwork

- Work with Salesforce (Anais) and Back You – full training provided
- Work within a team with a proactive, result-oriented approach and strong customer focus
- Help drive conversion and achieve the annual M&E targets

Requirements

2–3 years in M&E hotel sales, banqueting or a MICE / DMC agency, ideally at hotel or central level handling M&E group enquiries.; Fluent English, Spanish is a plus; strong M&E market knowledge (UK / ENA); Good organizational skills and geographical knowledge of Europe; Proficient in Excel and PowerPoint