GSA - Front Office

Grand Mercure Bangalore offers 126 suite style rooms with in-built kitchenettes. Our rooms offer the privacy you want but with the luxury and indulgence of a hotel. These suites are modern, tasteful and relaxing, suiting purposes of both leisure as well as business. Bright and spacious, they also include flat screen televisions, DVD players, music systems, Wi-Fi and 24 hour room service.

Grand Mercure is known for its passion for food and wine. Dining is always a culinary experience with ‘The Verandah’, our Global Cuisine restaurant and ‘By The Blue’, our poolside RestoBar which offers inspired Indian cuisine.

We are seeking a dedicated GSA - Front Office to join our team in Bangalore, India. As the face of our hotel, you will play a crucial role in ensuring guest satisfaction and maintaining our high standards of service excellence.

Responsibilities

Warmly greet and welcome guests upon arrival, providing a positive first impression of our hotel; Efficiently manage the check-in and check-out processes, ensuring accuracy and attention to detail; Handle guest inquiries, requests, and complaints promptly and professionally; Maintain up-to-date knowledge of hotel services, local attractions, and events to assist guests effectively; Collaborate with other departments to ensure seamless guest experiences; Process room reservations, modifications, and cancellations using the hotel management system; Manage cash transactions and maintain accurate financial records; Ensure the front desk area is organized, clean, and presentable at all times; Adapt to changing priorities and handle multiple tasks simultaneously in a fast-paced setting; Coordinate with housekeeping to ensure room readiness and handle special requests; Assist with luggage handling and arrange transportation services for guests as needed; Manage and resolve overbooking situations and room type changes efficiently; Conduct daily audits of guest folios and resolve any discrepancies; Participate in upselling initiatives to enhance guest experiences and increase revenue; Stay informed about hotel promotions, packages, and loyalty programs to provide accurate information to guests

Requirements

Bachelor's degree in Hospitality Management, Business Administration, or related field; Excellent verbal and written communication skills in English; Strong customer service orientation with a friendly and professional demeanor; Proficiency in hotel management software and computer systems; Ability to work flexible hours, including nights, weekends, and holidays