GTM Systems Administrator

Harvey is building a best-in-class go-to-market engine, and we're looking for a GTM Systems Administrator to join the GTM Systems team and help scale the systems that power both our pipeline and our customer experience. You'll take on a variety of projects across the full GTM lifecycle, from how we source, enrich, and route leads at the top of the funnel to how we support and engage customers through Zendesk and our Customer Success platforms. This is not a traditional RevOps or Salesforce admin role: we expect this person to work AI-first, using AI tools and agents to build, automate, and maintain systems that would traditionally require engineering support or manual admin work. Reporting to the Head of GTM Systems, you'll partner closely with Sales, Marketing, Support, and Customer Success to translate business needs into scalable, reliable systems that directly drive revenue and retention outcomes.

Responsibilities

Work across a variety of projects on the GTM Systems team, flexing to where the business needs you most; Design and improve top-of-funnel systems including lead sourcing, enrichment, scoring, and routing, building enrichment workflows in Clay and across data providers; Configure and optimize Zendesk as Harvey's primary support platform and support adjacent CS platforms like Catalyst; Contribute to Salesforce configuration across the funnel, including lead routing, scoring, lifecycle stages, and automation; Use AI as a default working method by building and maintaining AI agents, automations, and workflows; Integrate GTM and CS tools with Harvey's broader ecosystem to ensure a unified view of the customer, and build reporting and dashboards; Maintain high data quality and compliance through deduplication, normalization, enrichment governance, and consent/opt-out handling, and document system architecture, workflows, and processes

Requirements

4-8+ years of experience in GTM Systems, RevOps, Growth Ops, Support Ops, or similar roles; Strong proficiency in Salesforce (data modeling, Flows, lead routing, account hierarchy, reporting) plus hands-on experience administering Zendesk (routing, automations, triggers, SLA policies), or deep expertise in one with proven ability to ramp fast on the other; Hands-on experience with Clay and at least one major enrichment/data provider (ZoomInfo, Cognism, Apollo, Clearbit, etc.), and experience with marketing automation platforms (Marketo, HubSpot, or similar); Demonstrated AI fluency using AI tools (Claude, ChatGPT, Clay AI, Zendesk AI, or similar) to build workflows, automate admin tasks, draft configurations, and troubleshoot; Strong systems thinking, with the ability to design and debug end-to-end data flows across tools; A collaborative, team-first working style comfortable in a pod, picking up varied projects, and working cross-functionally with Sales, Marketing, Support, Customer Success, and Operations; Highly organized and documentation-oriented, with a focus on scalable, maintainable systems

Nice to have

Experience with Customer Success platforms (Gainsight, Catalyst) or Zendesk certification(s); Experience building integrations using APIs, webhooks, or iPaaS tools (Workato, Zapier, MuleSoft), or integrating GTM systems with data warehouses (Snowflake, BigQuery); Experience building or deploying AI agents in production (e.g., agentic prospecting, AI ticket triage, health-score automation); Working knowledge of SQL and/or scripting (Python, JavaScript) for data workflows; Background in high-growth or early-stage environments where systems are built from the ground up