Gucci Store Manager

Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna, the House continues to redefine luxury and fashion while celebrating creativity, Italian craftsmanship, and innovation. Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear. Reporting to the General Manager, the Store Manager oversees and guides the stores to ensure a unique customer experience. Manages the relationship between clients and sales team.

Responsibilities

Manages every operation in the department or on the floor to guarantee a unique customer experience; Collaborates with store manager and assistant store manager in smooth running of operations, loss prevention compliance, human resources management and visual merchandising presentation; Promotes a positive and professional team environment that fosters trust, integrity and superior performance standards; Works on the shop floor, supporting and coaching the team; Provides support and regular feedback to Client Advisors; Conducts regular and monthly performance conversations; Participates in attracting, recruiting, and onboarding a high performing team; Manages the employee lifecycle of the client advisor; Partners with Human Resources on employee relations issues; Monitors team adherence to company policies and procedures; Supports opening and closing of the store as Manager on Duty; Leads Store Morning Briefings; Develops and leads cross category and floor working; Leads and inspires team on executing a superior client experience; Develops a client engagement mindset; Utilizes clienteling tools to activate, retain and grow team and personal client base; Leads execution of clienteling activities; Manages customer flow on the shop floor; Manages and resolves customer issues; Monitors performance of assigned categories and proposes action plans; Partners with Merchandising, VM, and Training teams; Utilizes digital platforms to support store and online product sales

Requirements

Strong knowledge of in-store operational activities and experience of over 5 years in a similar capacity, in the luxury fashion space; Resourceful, organized, with strong strategic planning skills; Good communication skills and business acumen; Analytical, with good problem-solving skills