Guest Experience Coordinator

This Guest Experience Coordinator role is all about bringing the GYG magic to life by supporting our guests with speedy, friendly, and knowledgeable service across everything from menu questions and dietary needs to order tracking, refunds, and promos. You'll be the go-to guru for guest feedback, solving problems with a smile, spotting trends, and working closely with our restaurants, Franchisees, and internal teams to keep things running smoothly. With tools like Zendesk, Braintree, and Resto at your fingertips, you'll juggle queries like a pro, help with fun stuff like merch rewards, photo shoots, and new store launches, and make sure every guest leave feeling the GYG love!

Responsibilities

Support guests with speedy, friendly, and knowledgeable service across menu questions, dietary needs, order tracking, refunds, and promos; Act as the go-to for guest feedback, solve problems, and spot trends; Work closely with restaurants, Franchisees, and internal teams to keep operations running smoothly; Manage queries using Zendesk, Braintree, and Resto; Help with merch rewards, photo shoots, and new store launches; Make sure every guest leaves with a positive experience

Requirements

A high level of tech savviness and the ability to learn new systems quickly; Excellent written and verbal communication skills; Flexible and positive attitude to working within a dynamic and constantly evolving work environment; Highly energetic and motivated self-starter, with strong initiative, a solid work ethic, and a keen eye for detail; Ability to handle multiple queries simultaneously and meet all deadlines; Ability to accurately record information and process enquiries in a timely manner

Benefits

Opportunity to work closely with the GYG Marketing team; Potential for career progression within GYG's Corporate Office; A vibrant office location in Surry Hills, close to Central Station; A competitive casual hourly rate under the Clerks Award