Guest Relations Internship

About Collegio alla Querce, Auberge Collection

Collegio alla Querce, Auberge Collection is a hilltop Italian retreat – once a cherished educational institution – and the only hotel in the city of Florence that provides sweeping vistas of both Florence’s historic town center and the rolling hills of Tuscany. Offering unmatched views of the iconic Duomo, the hotel’s gracious, 16th-century buildings are set in breathtaking terraced gardens. Perfectly placed in the city to offer the best of two worlds, the hotel offers 49 Guest Rooms, 28 Suites, and 6 Grand Suites. Multiple dining venues and event spaces include La Gamella, a fine-dining Italian restaurant with The Chef’s Table at its heart, mischievous Bar Bertelli, housed in the former principal’s office, poolside Cafe Focolare, and the original chapel, Sala Dorati and theatre, Il Teatro. Aelia Spa, the first-ever spa in partnership with Furtuna Skin, is a nature-ensconced haven dedicated to holistic wellbeing. The resort will also host a range of connection-driven experiences revealing Florence’s multifaceted Renaissance spirit.

For more information: https://auberge.com/collegio-alla-querce/

Connect with Collegio alla Querce, Auberge Collection on Instagram and Facebook @CollegioAuberge and #AlwaysAuberge

Elevate the art of hospitality as a Guest Relations Intern, where your interpersonal prowess weaves together the seamless tapestry of a welcoming environment.

Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their team members. Within this, the key responsibilities for this position are:

As a Guest Relations Intern, you will support the Guest Relations team in delivering exceptional guest experiences and ensuring the highest standards of hospitality throughout the guest journey.

Responsibilities

Assisting in welcoming guests and providing personalized service throughout their stay.; Supporting the management of guest requests, preferences, and special arrangements.; Handling guest inquiries and providing information about hotel services, facilities, and local attractions.; Assisting in the coordination of VIP arrivals, amenities, and special occasions.; Monitoring guest feedback and supporting service recovery actions when required.; Collaborating with operational departments to ensure a seamless guest experience.; Supporting pre-arrival and post-stay communications with guests.; Assisting in maintaining guest profiles and updating relevant information in hotel systems.; Participating in daily operations and shadowing Guest Relations team members to gain hands-on hospitality experience.

Requirements

Previous experience in a similar luxury hospitality environment is considered a plus.; Master's degree or equivalent in Hospitality is considered a plus.; High attention to detail and accuracy.; Strong interpersonal and communication skills.