Guest Service Agent

Kuredhivaru Resort and Spa is a tropical oasis nestled in the Noonu atoll within 45 minutes seaplane journey from Male International Airport.

The live and colorful house reef, the white sand beach and picture-perfect scenes make the resort as an ultimate beach holiday destination for both thrill seekers and leisure lovers.

Each of our 105 villas boast a private pool, cozy terrace and direct access to the ocean. The contemporary and eco-friendly design of the villas offer our guests a comfortable accommodation and laid-back resort experience.

Responsibilities

Welcome guests with a warm, professional greeting and assist with check-in and check-out procedures.; Handle room assignments, key issuance, and update guest preferences accurately in the PMS.; Assist guests with inquiries, special requests, and hotel information to ensure a comfortable stay.; Coordinate with Housekeeping and Engineering to ensure room readiness, maintenance follow-ups, and guest requests are completed promptly.; Upsell room categories and promote hotel services to maximize revenue.; Manage incoming calls, messages, and guest requests in a timely and courteous manner.; Coordinate with Concierge, Reservations, and other hotel departments to ensure smooth operations.; Provide accurate information regarding hotel facilities, dining options, transportation, and nearby attractions.; Handle guest feedback and concerns professionally, offering solutions or escalating issues to the Duty Manager when necessary.; Follow up with guests on special requests, complaints, and service recovery actions.; Process guest payments, room charges, deposits, and refunds accurately.; Maintain proper documentation, reports, and shift handover notes.; Ensure the lobby and front desk area remain clean, organized, and presentable at all times.; Adhere to hotel security, safety, and confidentiality protocols.; Verify guest identification, maintain visitor logs, and follow standard front-office procedures.; Follow brand standards and service guidelines at all times.

Requirements

Previous experience as a Guest Service Agent, Front Desk Agent, or in a hotel customer service role.; Strong communication and interpersonal skills with a guest-first attitude.; Proficiency in hotel PMS (e.g., Opera/Fidelio) is highly preferred.; Good computer skills, proficiency in Microsoft Office applications.; Fluency in English, other languages are an advantage.; Ability to multitask, stay calm under pressure, and work in a fast-paced hotel environment.; Professional appearance, grooming, and positive attitude.; Strong problem-solving skills and attention to detail.; High school diploma or equivalent, hospitality-related qualifications are preferred.; Willingness to work shifts, weekends, and public holidays.