Guest Service Ambassador

First Lady, the industry leader in Chicago tours and private events, is seeking a Guest Service Ambassador to join our exciting and high volume workplace. Serving Chicago for over 80 years, our company has grown to include nine vessels operating every March - November from our Riverwalk location at the southeast corner of the Michigan Avenue Bridge. First Lady is focused on building loyalty and value with its guests through great service, outstanding products, operational excellence and innovative leadership.

Benefits offered to eligible seasonal employees include:

Paid Time Off
Paid Sick Time
Pre-Tax Transit benefits
Transit Pass Reimbursement Benefits
401K program
Employee Ticket Benefits

Requirements

Cordially greeting all guests, providing them with excellent customer service; Drawing attention to your location through shouting out our product offerings; Seeking out opportunities to engage and assist passers-by; Answering questions concerning tour and ticketing options, fares, routes, schedules and reservations; Crowd control and line management; Ticket verification and entry scanning; Monitor company property, private areas, and equipment for security breaches and safety hazards; Addressing issues immediately and openly with supervisor assistance; Working and communicating within a sales team, with the goal of maximizing business; Keeping a positive attitude in stressful situations; Multitasking and prioritizing in a fast-paced environment; Maintaining high attention to detail; Standing for long periods of time, while maintaining good posture, in all weather conditions; Other physical requirements including climbing stairs, bending, carrying, and lifting paper materials and some equipment; Performing other related duties as directed by management; Conformance of all company standards and core values is essential; Full open availability, including nights, weekends and holidays is required