Guest Service Representative

The Guest Services Representative serves as a customer service professional dedicated to ensuring guests have a positive and memorable experience. Responsibilities include greeting and directing guests to their desired locations, scanning tickets, escorting guests to their seats, and staffing the Guest Relations Desk. This role also involves upholding a positive public image for the Mayo Civic Center through professional interactions with employees, patrons, and vendors.

Responsibilities

Greeting and directing guests to their desired locations; scanning tickets; escorting guests to their seats; staffing the Guest Relations Desk; providing event information and assisting with directions; enforcing facility policies (e.g., no smoking, no outside food & beverage, restricted access, no re-entry) and proactively addressing guest questions, concerns, or complaints, escalating when needed; responding to emergencies, involving Security or Supervisors as appropriate; locking/unlocking facility doors and regulating the flow of employees and guests to maintain safety; managing the flow of employees and visitors throughout the facility to maintain safety, while overseeing access to restricted gates and areas, recording entries and purposes as required; handling lost and found items, maintaining records, and keeping the work area clean; providing clear directions and information about venue facilities, event specifics, and nearby local businesses and attractions; upholding a positive public image for the Mayo Civic Center through professional interactions with employees, patrons, and vendors

Requirements

Communicate verbally clearly and concisely in English; Must have the ability to work harmoniously in a team-setting exhibiting excellent customer service to fellow workers, guests, clients and the community; Personal and professional initiative, enthusiasm, and dedication to excellence in wide-ranging services to the center's clients; Basic computer skills (i.e.: Microsoft Word, Outlook, etc.); Requires ability to work flexible hours, and potential to cover for other shifts in addition to normal working hours; Ability to stand for long periods of time; Must be able to climb stairs in restricted lighting; Ability to move quickly from one area to another in a safe manner; Flexible hours including weekends, holidays, and evenings; Work hours are casual labor, seasonal and non-guaranteed; Strong communication and professional guest interaction skills; Understanding of customer service principles and best practices; Familiarity with fire safety, emergency evacuation procedures, and verbal de-escalation techniques; Knowledge of two-way radio use and radio communication protocols; Basic office procedures, computer use, and recordkeeping skills; Ability to prepare clear, concise reports and maintain accurate records; Exceptional customer service mindset and problem-solving abilities; Physical ability to stand, walk, and climb stairs for shifts lasting 4–6 hours; Willingness to work in varying weather conditions

Nice to have

High school diploma or GED (preferred); Prior experience in a customer service role (minimum one year preferred)

Benefits

Paid Sick Leave