Guest Services Agent

The Pelham Hotel has 65 rooms with amenities including a lobby concessions counter, on-site bar and restaurant, valet parking, and laundry service. The hotel features a lobby inspired by a Victorian theater and rooms reflecting the charm of a classic New Orleans manor house, blending historic elegance with modern comforts. The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay experience. Department: Front Office. Supervision received from the Front Office Supervisor and Front Office Manager. Supervision exercised: None. HRI is an Equal Opportunity Employer.

Responsibilities

Greet, register, and check guests in/out efficiently and courteously; Respond to guest inquiries, requests, and concerns promptly and professionally; Handle payments, room assignments, and reservation changes accurately; Communicate with housekeeping and maintenance to ensure timely room readiness and service needs; Maintain a clean and organized front desk and lobby area; Willingness to work varied shifts, including weekends and holidays

Requirements

High school diploma (preferred); Previous hospitality or customer service experience (preferred); Experience with hotel Property Management Systems (PMS) (a plus); Strong customer service and communication skills; Ability to multitask in a fast-paced environment; Basic computer and data-entry proficiency; Problem-solving and conflict-resolution ability; Professional, friendly, and welcoming demeanor

Nice to have

Experience with hotel Property Management Systems (PMS); Previous hospitality or customer service experience