Guest Services Captain

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Guest Services Captain

Be an ambassador for an exceptional guest experience as Guest Services Captain, where your passion for service will inspire your team and make our guests feel valued.

This is a permanent, full-time position, starting in December 2026.

Starting Rate of Pay: $20.95 per hour

We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $24.50.

Responsibilities

Lead and supervise the Guest Services team while ensuring all service standards are followed; Handle guest concerns and react quickly, logging and notifying proper departments; Attend regularly scheduled departmental meeting; Assist in managing the departmental budget and scheduling colleagues accordingly; Balance operational, administrative and colleague needs; Assist guests regarding hotel facilities in an informative and helpful way

Requirements

Valid Class 5 BC Drivers License; Valid Class 4 BC Drivers License (preferred); Previous leadership experience in Guest Services; Previous Property Management System experience preferred; Proficient in MS Office

Benefits

Subsidized staff accommodation provided; Complimentary meal in our staff cafeteria per shift; Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide; Hotel leisure benefits including Golf/Ski passes