HCM Analyst, Workday

This position is responsible for delivering product implementation and support activities, ranging from client discussions to training and project documentation for Insperity Workday product as well as Insperity custom designed software.

Responsibilities

Consults with customer’s key decision makers regarding their current human capital management system configuration and needs; Completes basic configuration, documents, tests and validates human resources, payroll, compensation, time tracking, absence, talent, recruiting, learning, benefits, security, and reporting workflows and processes; Optimizes systems to maximize software efficiencies in clients’ environment by entering federal, state and local tax rules, time and attendance plan rules, and accrual options; Leads project planning meetings with client and internal partners to outline project timeline and set expectations; Designs customized training to educate customers on software functionality; Travels to designated client sites for training; Maintains outstanding customer service standards to ensure excellent customer satisfaction and retention; Champions customer needs for resolution on all open issues identified during data conversion and onboarding; Develops relationships within customer organizations to effectively integrate project deliverables and meet customer business goals and metrics as defined in the project plans; Keeps current on new products, industry trends and customer training needs; Manages training materials for clients

Requirements

Bachelor’s Degree in Management Information Systems or a related field or four years of related experience; Three to five years of experience in systems integration or enterprise-class HRMS product implementation; Solid interpersonal skills to interface with co-workers and customers; Excellent written & verbal presentation skills; Experience in communicating technical and project information in a business context; Demonstrated track record in delivering quality, on-time business solutions to a diverse customer base; Ability to multi-task and manage specific tasks to completion with minimal direction; SQL or FoxPro database experience; Strong customer relations, time management and organizational skills; HR/Payroll process knowledge

Nice to have

Certification in Workday; Certified Payroll Professional (CPP)

Benefits

Flexibility; Career growth opportunities; Continuous learning programs; Mentorship opportunities; Ongoing training; Generous paid time off; Top-tier medical, dental and vision benefits; Health & wellness support; Paid volunteer hours