HCM Payroll Analyst, HRScale

This position is responsible for acting as a trusted advisor and client service professional by providing timely and accurate advice around payroll compliance and delivering payroll solutions that positively impact the client’s business and contributes to client retention. This role troubleshoots situations, educates clients, develops partnerships with stakeholders, and creates the environment to demonstrate the depth, breadth, and level of care that creates value in the Insperity relationship. This position also develops, coaches, and mentor’s payroll team members. This position identifies, develops, recommends, and implements process improvements that result in improved efficiency and effectiveness for the accurate and timely delivery of payroll and related services to client companies.

Responsibilities

Facilitates change in a matrix environment for the betterment of clients and internal teams; Executes client relationship strategy that instills trust in the accurate and timely delivery of payroll services for Workday clients with various client company structures and in multiple states/localities; Collaborates with Payroll Project Managers, Senior HCM Analysts, and internal Workday technology groups to effectively implement client specific enhancements regarding payroll processes; Onboards and maintains assigned clients with various client company structures and in multiple states/localities to payroll and related services ensuring accurate and timely implementation; Assesses payroll needs and identifies/recommends payroll service solutions to streamline or enhance the payroll service delivery to clients based on market/industry trends that have a positive impact to the client; Serves as quality analyst/control for payroll processing procedures on assigned Book of Business, which includes balancing audits, as well as identifying efficiencies; Engages in ongoing review of assigned Book of Business for financial health as it relates to the Co-Employment relationships; Acts as subject matter expert in federal, state, and local payroll administration laws, regulations, and best practices. Supports process and audit efforts to ensure integrity and accountability for Sarbanes-Oxley compliance; Analyzes payroll data supplied by clients for accuracy and completeness, inputs, and balances payroll data accurately, processes payroll, and reviews/analyzes payroll reports for accuracy and distributes to clients timely; Serves as mentor, subject matter expert, and knowledge resource for Service Operations Workday personnel; Serves as active contributor to ongoing book of business meetings with key internal business partners to ensure tactical and strategy opportunities are shared and incorporated into payroll and human resources service delivery; Travels to client worksites to participate in client meetings, deliver training, discuss recommendations for improvement, and/or answer questions to address client needs and support client perception of the value derived from Insperity’s services; Supports client satisfaction indicators via quality service checks among clients and service observations performed by supervisor to ensure client satisfaction; Participates in testing of new payroll processes and enhancements; Demonstrates effective business communication skills, oral and written, to facilitate effective service and service recovery with clients; Participates in client meetings via phone and in person when necessary to support client’s perception of the value derived from Insperity services

Requirements

High School Diploma or equivalent; Three to five years of progressive payroll or relevant business experience; Strong proficiency and experience in payroll administration and practices, and knowledge of federal, state, and local payroll laws and regulations; Expertise in collaborating with multiple functional experts to ensure high quality, unified service delivery; Ability to effectively interact with multiple internal and external business units; Strong time management, organizational, and facilitation skills with experience managing multiple task/activities in an efficient and timely manner; Understanding of various HR disciplines and their role and impact on business as it relates to payroll, benefits, taxation, accounting, employment documentation, employment, and general HR practices; Effective written and verbal communication skills; Effective problem solving/decision making/conflict resolution skills; Competent in presentation skills design and delivery; Demonstrated customer service skills in a team environment; Project management skills experience in handling multiple projects; Knowledge of principles, practices, and procedures of general business including modern office methods, practices, procedures, and equipment, clerical methods, techniques, and filing systems; Demonstrated leadership behaviors with peers and other internal/external constituents

Nice to have

Bachelor's Degree

Benefits

Flexible work options; Continuous learning programs; Mentorship opportunities; Ongoing training; Generous paid time off; Top-tier medical, dental and vision benefits; Health & wellness support; Paid volunteer hours